Getting Started with Virtual Care

Common questions about virtual urgent care visits

How long does a typical virtual visit take?

Most virtual visits are completed within 10 minutes from start to finish. This includes time for Dr. Batniji to review your symptoms, ask questions, conduct his evaluation, and discuss your treatment plan. More complex cases may take slightly longer.

Can I do a phone call instead of video?

Yes! While video consultations allow for a more comprehensive evaluation, phone consultations are available if you prefer or don't have access to video capabilities. Dr. Batniji can still provide excellent care through a detailed phone conversation.

What if I need a prescription?

When medically appropriate, Dr. Batniji can prescribe medications and send them electronically to your preferred pharmacy. You'll be able to pick up your prescription typically within a few hours of your visit. Please note that controlled substances cannot be prescribed via telemedicine.

Is my medical information secure?

Absolutely. All virtual consultations are conducted through HIPAA-compliant, secure platforms that protect your privacy and medical information. Your personal health data is encrypted and kept completely confidential.

What happens if I need in-person care?

If Dr. Batniji determines that your condition requires in-person evaluation, diagnostic tests, or emergency care, he will provide clear guidance on next steps. He may refer you to a local urgent care center, emergency room, or specialist as appropriate for your situation.

Can I schedule a follow-up visit?

Yes! If Dr. Batniji recommends a follow-up visit or if you'd like to check in about your recovery, you can easily schedule another virtual appointment. Follow-up care is an important part of the treatment process.

Technical & Practical Questions

Everything you need to know about getting started

What technology do I need for a virtual visit?

You'll need a smartphone, tablet, or computer with internet access. For video visits, you'll also need a camera and microphone (most devices have these built-in). Phone consultations only require a working phone line—no technology needed!

How long does a virtual visit take?

Most virtual visits are completed within 10 minutes from start to finish. Dr. Batniji takes the time needed to thoroughly evaluate your condition and answer all your questions, so some visits may be longer depending on complexity.

Can I get a prescription through a virtual visit?

Yes! When medically appropriate, Dr. Batniji can prescribe medications and send them electronically to your preferred pharmacy. You can usually pick up your prescription within a few hours of your visit.

What if I need lab work or imaging?

Dr. Batniji does not order lab work or imaging at this time. He may add this service at a later time.

Is my information secure and private?

Absolutely. We use HIPAA-compliant secure video and phone systems to ensure your medical information and consultation remain completely confidential. Your privacy and security are our top priorities.

What if I need urgent care after hours?

Atlantic Urgent Care virtual is available 7 days a week, including after hours, evenings, and weekends. Contact us to schedule an appointment at a time that works for you—we're here when you need us most.

Frequently Asked Questions